Refund policy

Warranty

To obtain warranty service, please use our chatbot to connect with our support team. If your device is still malfunctioning after completing our troubleshooting process, we will happily replace defective items within 6 months of purchase. Warranty coverage may require you to return your original item — if so, our team will set up the return and email you everything you need (see "Return shipping & labels" below; for approved warranty claims we cover the return label). Your replacement ships after the returned item has been received. Perishable goods such as Hydration Formula and VocalGuard Powder are exempt from our warranty policy.

Returns & Refunds

Our money-back refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund. To be eligible for a refund, your item must be returned unused, in the same condition that you received it, and in the original shrink wrap packaging. We also require a receipt or proof of purchase. Perishable goods such as VocalMist Hydration Formula are exempt from our return policy. Only regular-priced items are eligible for refunds; sale items are final sale. Original shipping charges are non-refundable.

How to start a return

Use our chatbot or email support@myvocalmist.com with your order number. Once your return is approved, we register it with our fulfillment center and email you your return instructions — including, by default, a prepaid return shipping label with tracking. Please don't ship anything until you receive your return instructions: return destinations are assigned per return, and packages sent without an approved return can't be tracked or credited.

Return shipping & labels

Who covers the return label depends on the reason for the return:

• Defective items, warranty claims, or our error (wrong or damaged item): we cover the return label at no cost to you.
• Duplicate or unintended items (unopened), or returns where the label cost would be disproportionate to the item's value: we cover the return label.
• Standard returns (unopened, within 30 days) and customer-error returns: the actual cost of the return label is deducted from your refund or store credit. We state the deduction when we set up your return.
• Prefer to arrange your own shipping? You may opt out of our label. We'll send you the return address and a return authorization number (write it on the box), and we ask that you reply with your tracking number — a trackable service is required.

Refund processing

Once your return arrives, it is inspected at our warehouse and we email you the outcome. Approved refunds are issued to your original payment method after inspection; the full process typically takes 2–3 weeks. If your item arrives used, opened, or not in its original shrink wrap packaging, we can't issue a cash refund — after inspection, we issue store credit instead.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, an approved return receives store credit for the value of the return. If the order wasn't marked as a gift, the refund goes to the original purchaser.

Late or missing refunds

If you haven't received an approved refund yet, first re-check your bank account, then contact your credit card company and your bank — posting can take several business days. If you've done all of this and still have not received your refund, contact us at support@myvocalmist.com.