Politique de remboursement

Warranty

To obtain warranty service, please email us at support@myvocalmist.com to connect with our support team. If your device is still malfunctioning following our troubleshooting process, we will happily replace defective items within 6 months of purchase.

Warranty coverage may require you to exchange your device. If this is required, you will be responsible for paying for your own shipping costs for returning your item. Shipping a replacement device will follow the delivery of the returned shipment.

In your warranty return shipment, please insert your order number in the return address below, and send your item to:

VocalMist Returns
ATTN: (your order number here)
1107 W 7th Avenue #1008
Corsicana, TX 75110

In your exchange/return shipment, please also include a printed copy of the order receipt. 

Depending on where you live, the time may vary that it takes for your exchanged product to reach you.

Perishable goods such as VocalMist Hydration Formula are exempt from our warranty policy.

Returns/Refunds

Our money-back refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a refund of a new item, your item must be returned unused and in the same condition that you received it. It must also be in the original shrink wrap packaging.

To complete your return, we require a receipt or proof of purchase.

Perishable goods such as VocalMist Hydration Formula are exempt from our return policy. 

Shipping charges are non-refundable. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds are granted (if applicable):

• Any used item not in its original condition and packaging
• Any item is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after initial delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 business days.

Return Shipping

To return your product, you should mail your product to:

VocalMist Returns
ATTN: (your order number here)
5100 SW County Road 1090
Corsicana, TX 75110

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In your return shipment, please include your order number or a printed copy of the order receipt. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please do not send your purchase back to the manufacturer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@myvocalmist.com 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.